Customer Success

Moonpie Global is a life-cycle & retention marketing agency that specializes in turning casual buyers into lifelong fans using a blend of storytelling, data, and automation.
Our mission: To turn casual buyers into lifelong fans using a blend of storytelling, strategy, and automation.
Our vision: To become the most influential retention marketing force behind the next generation of global DTC brands.
Our Core values:
– Customer Centric
– Data Driven
– Kaizen Mindset
– Ownership
– Transparent

📩 Customer Success

Career development path

• Within the first 6–12 months: Gain a solid understanding of internal processes, products, and services while strengthening communication, problem-solving, and client support skills to ensure effective collaboration and service delivery.
• After 1 year: Opportunities for advanced training and potential promotion to Account Executive or Account Manager, based on proactiveness, client management capability, and overall job performance.

✅ Qualifications

• Minimum of 1 year of experience in a similar role.
• Strong adaptability with a proactive learning mindset and problem-solving ability.
• Demonstrated motivation for personal growth within a dynamic agency environment.
• Careful, detail-oriented, and willing to take on challenges.
• Ability to communicate ideas effectively through verbal communication and presentations.
• Strong analytical and problem-solving skills.
• Ability to manage multiple tasks simultaneously.
• Good English proficiency (IELTS 6.0 or equivalent).

🎁 Compensation and Benefits

• Salary: 8M – 10M VND/month (negotiable based on experience and skillset)
• Performance bonus based on KPIs
• Lunch allowance: 40K VND/day
• 13th-month bonus in accordance with company performance and tenure.
• Salary review every 6 months, based on performance and contribution.
• Full compliance with statutory benefits including Social Insurance (SI), Health Insurance (HI), and public holiday entitlements.
• Remote work policy: 24 remote workdays per year to support work-life balance.
• Annual leave: 12 paid days off per year — to ensure you have time to recharge.
• Work with a variety of growing, mission-driven brands.
• Open, respectful, and empowering work environment where your ideas are heard and your voice matters — from teammates to leadership.
• Opportunity to grow your creative skillset with hands-on campaigns tied to real business outcomes.
• Direct mentorship from the CEO, a seasoned industry leader, with opportunities to sharpen your domain expertise.

Option 1: Send us your CV via email hongthai@moonpieglobal.com with subject line “Customer Success – [Your Name]”.

Option 2: Click the button “Apply”